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Family Hub Service

About the Family Hub Service

logo​Raising a family can be rewarding and enjoyable but we know there are times when extra support is needed. In May 2021, the new Family Hub Service replaced the previously known Youth Service, Children's Centres and Family Resilience Teams with the aim of providing a whole family approach to supporting our children, young people and families. The service is made up of two area hubs (Maidenhead and Windsor Areas) with staff also located outside of the area hubs and working across the borough.

​Within the Family Hub Service there are: family coaches, Family Hub workers, youth workers, parenting workers, substance misuse workers and a youth engagement officer. 

Each worker has a case-load consisting of families or young people that they work with on a 1 to 1 basis or within groups. For families that are unable to access support within the Family Hub centres, Family Hub workers can arrange to visit you at home or talk to you over the telephone.

Family Hub workers are happy to talk to you about any issue that may be affecting your family life and work closely with other organisations and services to help you get the right support.

For information on the interventions provided by the Family Hub Service, please see the other pages within this section:

There are five Family Hub buildings and these can be see on the Family Hub locations map


For further information, including how to make a referral, email:

If you have a concern about a child or young person in the Royal Borough of Windsor and Maidenhead, please complete the Single Point of Access referral form

If your referral requires a timely response, or you need guidance prior to completing the referral form, you should phone the Single Point of Access on 01628 683150. If you need to speak to someone urgently outside of office hours, please call the Emergency Duty Team on 01344 351999.

If you consider a child is in immediate danger, phone the police emergency number on 999.

The multi-agency threshold guidance supports professionals and agencies who are worried about a child or young person to identify and assess the most appropriate action to take to ensure that families receive the right support at the right time, in the most effective way. 

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