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Education Welfare Service (EWS)

The Royal Borough of Windsor and Maidenhead's Education Welfare Service (EWS) has a duty to help safeguard the interests of children by promoting regular attendance at school to ensure that all children obtain full benefit from the educational opportunities available to them.

This is achieved by addressing problems at school, in the home or elsewhere which may prevent a child getting full benefit from the education provided, identifying cases of non-attendance and implementing a plan of action to support the child and family.  The Service works with children and young people who are statutory school age.

The Service believes that every child has a right to education and establishes links between home and school to respond to the needs of pupils, their parents and the school. The Service keeps contact with other agencies and supports young people who are experiencing difficulties both in and out of school,  heightens awareness of the importance of regular attendance and initiates legal proceedings where necessary.

The EWS also tracks and monitors all children who are missing education.  The term ‘Children Missing from Education’ (CME) refers to all children of compulsory school age who are not on a school roll or nor being educated otherwise (e.g. privately or in alternative provision) and who have been out of any educational provision for a substantial period of time (usually agreed as four weeks or more). 

Children can fall out of the education system because they:

  • fail to start appropriate provision and hence never enter the system;
  • cease to attend, due to exclusion (e.g. illegal unofficial exclusions);
  • live a life style which involves travelling;
  • they are withdrawn by their parents;  or
  • fail to complete a transition between providers (e.g. being unable to find a suitable school place after moving to a new LA).

If you have any concerns about a child not accessing education, please inform us on the contact details below.

The Education Welfare Service can also advise you about Home Education.

Eligibility criteria and referrals

Statutory school age children. This is a mainstream service. The Education Welfare Service will accept referrals from all statutory, non statutory and voluntary agencies as well as self referrals from parents/carers and pupils.

Attendance needs to be less than 85% and school intervention work done. We expect to action referrals within a week of receiving them. There is no waiting list.


Contact Education Welfare Service