Achieving for Children (AfC) worked with parents, young people, voluntary organisations and professionals to develop the initial design and content of the Local Offer website. This is called co-production. AfC are grateful for the work that user groups and young people have contributed to the design and page content of the site so far.
How we continue to work together to produce and develop the Local Offer
The Local Offer will never be "finished" and will always be developing. This is because we will continue to work in co-production to review the content of the Local Offer in terms of the services offered and the type information provided. This will also include the way the Local Offer is presented on the website and in other formats.
The Local Offer should be:
- accessible – using clear, jargon free language and presenting information in a range of formats to make sure that it can be easily understood by children, young people and their parents / carers.
- signposting available support – providing information about what support is available, when and where it can be accessed.
- up to date – maintained and relevant.
- easy to navigate – making finding information online and in other formats easy.
- visually attractive – looking appealing and functional, including on mobile / tablet devices.
- transparent – providing impartial, accurate and honest information, advice and guidance.
Gaps in service will be identified through consultation with parents, young people, voluntary organisations and professionals. The Local Offer website is capable of monitoring web usage and has a reporting facility that will tell us when users have searched for some thing that isn't available.
Involving the community in the development of the Local Offer
The Local Offer is fed into by front line queries from parents and professionals continually, whether this through the "feedback faces" or through suggestions and enquiries that come into the SEND Local Offer enquiry inbox. Young people are also invited to contribute in this way if they wish or are able. Feedback in this way is invaluable and we have been able to:
- Make information clearer
- Add new information
- Feedback to professionals about their services
- Inform senior managers about trends and opinions being expressed
- Identify gaps
- Correct inaccurate or outdated information
- Fix broken links