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Accessible travel

In this section you'll find a selection of guidance to help support various stages of local and international travel if you have limited mobility, additional needs, or a disability. 

Local travel 
  • If you're travelling locally, the Royal Borough of Windsor and Maidenhead (RBWM) and AccessAble have created destination guides which will enable people with special educational needs and disabilities to make informed choices before travelling and to plan their journeys within the borough. The guides describe access step-by-step as you journey into and throughout a venue. You can view the guides on the AccessAble website
  • If you are limited in your own mobility and cannot use standard accessible toilets, Changing Places toilets are designed to meet the needs of people with complex care needs. The toilets have equipment such as hoists, curtains, adult-sized changing benches and space for carers. In RBWM, there are three Changing Places toilets: inside the Odeon Luxe Cinema, inside Windsor Castle, and inside Legoland Windsor Resort. Please note that you may need a ticket to the venue to use the toilet. You can find the nearest Changing Places toilet and plan your route on the Changing Places map available on the website

If you have a disability or reduced mobility, you are entitled to support when travelling by air. Airports and airlines must provide assistance, which is free of charge, and helps ensure you have a less stressful journey.

The websites for Heathrow, Luton and Gatwick airports, the three closest airports to RBWM, have information on accessibility. This includes assistance, visual guides, and hidden disability lanyards. The lanyards enable airport colleagues to recognise if you have a hidden disability without you needing to declare it. 



  • Hidden disabilities lanyard
  • Support in the terminal
  • Autism friendly visual guide to travelling through the airport
  • Sensory room designed for passengers with special educational needs and disabilities who will benefit from a safe and distracting place when faced with unfamiliar surroundings 

Gatwick's special assistance webpage 


Tips for planning your trip and a checklist to support your journey from ABTA 

Advice to support disabled people to travel by air in comfort, including a series of flight guide videos, from the Queen Elizabeth Foundation 

If you require assistance for any part of your train journey, you can visit National Rail's Passenger Assist page for information on how to buy your ticket, plan your journey or request assistance. Alternatively, you can also download National Rail's Passenger Assistance app, which lets you: 

  • manage your customer profile and assistance needs
  • request assistance for your rail journey
  • view your travel history
  • browse rail journeys via the online journey planner

You have the right to travel with your guide or assistance dog within and out of the United Kingdom on air, sea and rail routes. Guide and assistance dogs must also meet the normal rules for travelling, which are outlined on the government website